I wanted to buy Lion King 1 VCD for my friend, though Planet M is just 5 mins by car from my place, I decided to order the CD from Indiatimes Store online to avoid packing the cd and sending it to courier. (Wanted to send it to Surat, Gujarat)
All went cool till checkout, at the time of checkout it asked me to enter Indiatimes ID or register, I clicked on register option, registered the ID and then tried to login. The system didn’t allow me to login and asked me to register again….I clicked on Forgot Password link, entered the ID…waited…and suddenly some script error popped up saying page not found or something….
I went to their home page again and clicked on forgot password link from there, it took me to some other forgot password page….I entered my ID, it asked me the secret question and I was expecting it to send me the new password or show option to reset the password but instead of that it showed me my password on the screen…I was like WTF…
Okay…that part is over…I copied the password and logged in using same again but it showed me same error…now I got fed up and just clicked on the register link again….and WTF, it took me to indiatimes dating site registration page…
I entered the details and clicked on submit…hmm 10 seconds…20…30….40 seconds…sucks I closed the window, took car keys, went to Plant M and bough the CD…
It sucked totally…I wonder how they allow new customers to register shop on their site….
Well, I got my money back! After repeated calls and not budging from my position, I have been successful in forcing them to refund my money. It took 3 months, but I am glad. Indiatimes, we are done.
good news from my side as well. I sent an email to 1. indiatimesshopping@timesgroup.com
2. icare@timesgroup.com and several other email ids i found on their site and in the email i threatened them of taking legal course as well.
Finally one fine day i recvd my book – anf after that, i recvd 2-3 mails from them saying ur book has been dispatched, ur book has been delivered etc.
Wonder which email id did the trick 🙂
I think you guys are very lucky in comparison to me. It is almost one and a half months that I have been waiting for the refund or the order but I could get none. Ultimately I am keeping my fingers crossed to see the light at the end of the tunnel as my case has been taken up by the concerned bank. Hopefully, it will deliver goods sooner than later to me. Justice delayed is justice denied and for that matter I have been, already, denied the justice I deserved. Now, in the name of any consolation I am expecting at least my bank will help in getting back my money. Friends plz do pray for me and will do the same for all my fellow sufferers cheated by these frauds (?).
Tshering Dukpa,
Gangtok,
Sikkim-737101
DEAR FRIENDS, AT LAST MY MONEY GOT RFUNDED BY THE INDIATIMES GROUP. I HAD VERY BAD EXPERIENCE WITH INDIATIMES SHOPPING, MAY BE IT WAS POSSIBLE BY YOUR MORAL SUPPORT, PRAYERS 🙂 AND THE SUSTAINED EFFORTS MADE BY MY BANK THAT THE MONEY I, ALMOST, HAD GIVEN UP GOT BACK TO ME. MY SINCERE THANKS TO ALL THOSE PEOPLE WHO HELPED ME IN GETTING BACK MY HARD EARNED MONEY. THE LESSON, WHICH I GOT FROM TIMES GROUP, HAS TOUGHT ME IS “THINK BEFORE YOU JUMP” AND THE WOUND I GOT FROM THEM WILL NEVER BE HEALED. THE GREATEST CONSOLATION I GOT IN THIS TRANSACTION WAS THE HELP OF THE CONCERNED BANK.
WITH WARM REGARDS
TSHERING DUKPA,
DEORALAI BAZAAR,
GANGTOK,
SIKKIM-737101
We deeply regret the inconvenience that may have caused to our customers. It is our constant endeavor to offer best of customer services. For any query/complaint/ suggestions, please contact us between 8:00 am – 8:00 pm, all days of the week on the following toll free nos:
1800 180 8800 from MTNL/BSNL lines
1800 102 8888 from Airtel lines
You can also reach us through the feedback link mentioned on the website http://www.shopping.indiatimes.com
I am assuming that the comment above does indeed “officially” represent Indiatimes; in which case, I appreciate their effort in showing up here and re-assuring us. It is good to know that you are concerned.
However, I like to point out that while this is a good first step, what is actually going to make a difference is you reviewing the way you do business and making better sense. Advertising Treo 650 and shipping a Sprint/Verizon version of the same here in India (as some have encountered) is *not* proper legal business. You may get away with it, but what it reflects of you is what you see written in the posts above. While I find it hard to understand how *any* reasonably decent, sensible company could get into such a business, I would be willing to re-consider provided I see something positive come out of it all.
Advertising products for half-price and shipping a sub-standard product is not the way to win customers. I would rather pay 100 bucks more if that gets me what I paid for and if you can assure me reliability and transparency in all aspects. Now, I don’t think I need to go on with what would constitute a customer-friendly online shopping experience. Its evident. Like Lycra advertises: you either have it, or you don’t.
Well the comments above by “Indiatimes customer care” is just to reassure that if you buy any product from them then those numbers have to be byhearted, cos’ there’s gonna be lot of calling.
I had pursued times-shopping for quiet sometime but never manged to get their cooperation.
I had no choice but to resort to Consumer Court and since September I have been attending hearing and my next hearing is on the 5th Dec (last one I guess) and I hope this will be the final show down.
If there is anyone who would like to approach consumer court, I would gladly help. Bringing these cheaters to justice is a must. I think, by bring these cheaters to book by all who are cheated can really make a difference to those innocent new victims.
Let join hands and fight this fraud.
I am not giving up and I will not stop.
Dear Friends,
This letter of mine is in reply to that of India Times Shopping, Customer Service. If I am not wrong, similar assurance was given by the Customer Service even before but there was no improvement in their dealings. As someone has rightly said, “Sorry doesn’t make a dead man alive”, faith once lost is lost for ever (Once bitten twice shy). I’ll be the last man on earth to shop again with them and I’ll discourage my entire near and dear ones to shop with them. I wont recommend anyone to become a victim of his or her own “HARD EARNED MONEY”. I know, myself, how I had been harrssed by them for my orders. No…..No..Not again my friends!!!!! Sukriya Mehrbani to all those who fought for their own cause or others’. Hopefully, I will not have to write on this site again but my heartiest thanks to the gentleman who opened this website whis has been working as a “Consumer Forum”.
Tshering Dukpa
Deorali Bazaar
Gangtok
Sikkim-737102
I FINALLY GOT THE ITEM FIVE MONTHS AFTER PURCHASE.
I went for 3 hearings at the consumer court. They ruled in my favour and send a notice to Indiatimes. They processed the order within 3 weeks.
FOR THE PAST 5 MONTHS THEY PUT ME THROUGH SO MUCH OF HASSLE. During this battle Indiatimes did not even bother to reply to any of my emails. They are just plain ARROGANT ARROGANT ARROGANT.
I PROMISE NEVER TO TYPE THEIR URL IN MY BROWSER AGAIN. I HATE THEM!
Even I had a very bad experience on Indiatimes.
I booked an airline ticket online.It showed many options of the Total cost for 1 Adult + 1 Infant. I choosed the lowest price,which took me to Spicejet site.I filled in all the details and then when the e ticket came it had only one Adult name. I called up spicejet and said that I booked for Two. But they said, no its for one person. I had to pay extra for my daughter. I called up Indiatimes 5 times, wrote to them, but never got a feedback or my extra money back.
This guys are there just to fleece you.
Beware..
Hi!
I just purchased Sony Ericsson T68i after seeing the add in news paper from Indiatimes. First of all they did not collect the cheque before 5-6 days from the order date. After 10 to 15 days they deliver the product. When I check – the display of images were not correct. After few days its key-pad and joystick was failed. And its batrray was good. It did not attach correctly. I complaint many times by mail. But no body replying. Even local service centre of Sony Ericsson raised their hands helplessly.
Can any body help me out.
It is a great loss of rs. 3000/- to purchase a moblie from Indiatimes shopping.
Do not trust them.
I trusted them as they belongs to very famous newspaper and did not read all these reviews here and on mouthshut.
I ordered a item worth Rs. 8500/- and after many calls its showing status “Shipped with courier company [SAFEX].
and now I don’t know which courier company this is.
The nearest match is SAFEXPRESS which deals in Cargo & containers.
and Indiatimes guys says their system is down ,so they can not see the details.
Indiatimes shopping sucks!
Reasons:
1. They don’t have all the products that they so proudly advertise.
2. Their customer service is poor.
3. The call center guys are rude.
4. You cannot reach a higher official or escalate the problem.
The only thing they do best is to debit money from your credit card and they are so prompt at that.
I ordered a Windows XP GGK on 1st February.
My payment was verified on 2nd February.
And nothing after that.
Wonder when the status will change from “VERIFIED” to “SHIPPED”…
I tried calling customer care and the guy abruptly cut me off.. twice!!
Now that’s unacceptable! I guess many of you would have got similar experiences.
We gotta expose these guys! I guess the news channels could do something with this.. what say?
I didn’t read this page before I booked a Sanyo frost free refrigerator 700 Litre on January 29th 2007.
They were quick in taking money from my credit card. Further to it, the experience has been hell. The CSR would commit the delivery in the next 4-5 days, which would never occur. I lodged a complaint with CSR (who says expect a call in 7 DAYS from the tracing team [they are good at negotiating days.]), and I am planning to move ahead to the consumer court. Also, I plan to instruct my banker to take back the money transacted through credit card.
For a change looks like I had a relatively better experience. I ordered flowers for valentine’s day. it didnt reached on 14th. when I called on next day of delivery, I got good response from CSR at 01123278112 (someone name Om Prakash) . He agree to give me direct contact of vendor ‘Sparsh Floral Express – 9891026575 mr Gautam’. I called him and he was embarrassed for his mistake and replied they will deliver it right now. I just got a confirmation mail that its been delivered.
I am interested to purchase something from indiatimes I was trying on toll free number But it never called on that number pls give me any direct contact numberRegards
kumkum
Well, even i had the worst shopping experience ever with indiatimes. Had ordered flowers on valentine’s day and they never got delivered. Well, to top it up, i made a complaint and asked for a refund. Nothing happened. So i called them up. They had marked the previous complaint as “query – resolved”. So i made another complaint and asked for a refund. I was assured that the refund will be done in 4 working days.
But it seems that they never work, since i have not yet got my refund.
Indiatimes suck big time. If there is a way we could ask the credit card and online banks to blacklist them, it would be a great favour to the online users.
Suggesions anyone??
I tried too teleshop from this site. Toll free number is very difficult to connect. The advertisement does not have enough information to order on cell. It just says SMS SHOP3 to 8888. When I tried I got return message to send complete address. Finally I managed to get them on telephone. But the payment terms and customer unfriendly. Thanks god I went through customer reactions on this site. I decided not to order on this site.
I had a terrible shopping experience on Indiatimes, where my order was not processed, and money was not refunded either for over 10 months. I finally searched through the names of the Timesgroup CEO, Board of Directors, etc and sent them emails for over thre weeks. Looks like this has done the trick, and my money has been finally refunded! You can also try sending mails to these people in case your complaints are not addressed: ‘vineet.jain@timesgroup.com’; ‘sunil.lulla@timesgroup.com’; ‘sumir.chadha@timesgroup.com’; ‘surendra.jain@timesgroup.com’; ‘indu.jain@timesgroup.com’; ‘mahendra.swarup@timesgroup.com’; ‘dinesh.wadhawan@timesgroup.com’; ‘upen.rai@timesgroup.com’; ‘sk.jain@sequoiacap.com’; ‘sumir.chadha@sequoiacap.com’; ‘indiatimesshopping@timesgroup.com’; ‘icare@timesgroup.com’
I had a similar experience shopping with Indiatimes Shopping.
I had ordered a all-in-one printer model 4355 with 1 GB pen drive offered by them. I received a wrong merchandise which I communicated to them immediately on next day of the receipt. I had been pursuing with their helpline center regularly to take it back and replace. It took nearly 3 months for them to agree to take back the merchandise. Since then I have been pursuing with them for the refund.
They are now insisting that the order cannot tbe cancelled and trying to dump it on me.
I would like all the persons who have faced similar situations with Indiatimes Shopping should come to gether and teach them a lesson. Persons interested should contact me on my email. patrick@rediffmail.com.
Really its a bullshit shopping portal ever never ship the products but charge u multiple times.Misleading portal be AWARE!!!!
I have ordered a Sony Ericson’s p990i from them , around 10 days back.
after going thru these stories.. am worried . Just found out the phone is at the octroi.. and has not been cleared due to no documents provided.
The cell phone has been send without any supporting documents.
It was shipped by some seller called 1st wholesaler,
does anybody have his contact??
Thanks,
Hetul
I was about to invest money on one of the product of Indiatimes.com advertised via luring ‘Readers offer’.Thanks to all of you for sharing your experiences with innocent shoppers. I have dropped the idea of shopping from the indiatimes.com. it’s better, you pay some 2-3 grands more and get a good product from the market than inviting mental hassles from Indiatimes.com
Hi Hetul,
Even i ordered the same P990i phone on 9th June…I am too worried..till now no information regarding the product.The customer care people are telling it is not shipped till now.Since i paid through credit card it will take more time…Hope you would received the product.How is the quality of product shipped?? Please help me..\
thanks in advance
Hi all
I make purchases from indiatimes regularly.Although i also have had some problems sometimes but they do solve them regularly.And its easy to get in touch with the vendor directly.I ordered a j220i from 1st wholesalers and i got it right.
Folks,
Could i request someone to respond with the contact details of customer support of Indiatime Shopping? I had placed an order 4 days ago, yet there are no signs. Unfortunately, i couldn’t locate the customer support number in any of their communications.
Pls advice the path i need to take as many of you have gone through this path of unpleasant experience and have managed to get this resolved. Pls respond to sahil74@yahoo.com
Thank you,
Sahil.
Hi,
I ordered some toys & gifts for my relatives in India & 5 days passed, no response from Indiatimes portal… I find it very unprofessional.
Surprisingly the basket (“My Cart”) still remains outstanding & Two orders added in my outstanding order which I never ordered.
Am chasing Inditimes to findout whats wrong & no one seems to respond, eventhough they claim that all sales related questions are answered in 48 hours, its 5th day & still waiting.
Am thinking of taking this further with Verisign of some intermediate authority & more over I dont hink the payment page is sufficuently encripted.
Any contact number or suggestions or comments you people can give.
Thanks
Fasi Rahman
i have ordered a harry potter 7th book online through inditimes and they were supposed to deliver it today .
but still waiting anxiously for it , i have failed to receive it, it should have been better for me to get it by the book seller alone . i therefore strongly recommend indiatimes to view the matter seriously. the order no. is attached below….10698566.
thanks .
subhro mukherjee
i had pre-ordered the 7th book of Harry Potter and not yet got it. What’s the point in pre-booking something if i am not going to be able to read it on time. It’s totally unethical for them to behave like this. adding to which i can’t even find any contact to get in touch with them. order no is 110696142. i really feel indiatimes should look into this matter seriously. can anyone give me their contact number plzzz…
Hi,
Really it is bullshit portal. I ordered a Sony Erricson P990i to to gift some one and fill the shipping address of that person. Indiatimes send me a mail that your credit card billing address is different with your shipping address. It is really mental haressment. No customer care no is given. I have paid the amount using credit card what to do ????
Please away from this shopping portal.
Israr Ahmad
Hi,
They are asking me copy of credit card bill and both side xerox of credit card too. Does it make sence ??????????????????
Israr Ahmad
I honestly feel pity for all you guys !!
I have been a victim too and for last 11 months I have been waiting for some justice but don’t seem it will ever come.
In India the rich and powerful ruleZ. My case has been lying in the consumer court for last 11 months and it is still dragging.
I have given up any hope of a refund and hope of justice from the consumer forum.
I hope that anyone who wishes to purchase anything from timesshoppin.com be AWARE.
Never give photocopy of both sides of your credit card. It is like a blank cheque and can be used by anyone to do any type of fraud.
And then you would be running after the credit card company to rectify your statements
Hi mates,
Don’t lose your heart and never give it up, I am telling this particularly to Tashi. The strongest weapon of Democracy is the media, Print and Electronic. Just go on wrting to as many media as possible, you will be bound to get the justice you deserve. If you file a case in a court it will remain confined to the Court only and may be it takes years to get a virdict. The short cut to getting immediate justice is writing to the editors of News papers and Television Channels as I did myself to get the justice, make them naked in public and they will have no guts to make you one of their victims. Plz follow my suggestion and see the result. Before that collect as many emails as possible, of the editors of different News Papers and TV channels, which you can get from Google Search. Write a common letter and mail it as a multiple email in a single dispatch.
Wish you good luck in getting the long awaited justice.
Tshering Dukpa
Gangtok
Sikkim-737101
Just shortly after the internet boom started, two kids whose parents owned an indian grocery store in the san fernando valley area (southern calif) started a website, eventually it got absorbed with a major india-based company that gave a indiatimes moniker (if my memory serves correct) Initially when it started, there were a lot of hoorey etc and many people were happy they got started but I guess as times goes by customer svs suffers as it happened in this case. sooo sad.
Even i had very very bad experience with indiatimes
These guys are literally cheaters first i ordered Sanyo microwave oven the order was canceled after 13 days and they refunded the money. But even when i call their customer care several times. funniest thing is this the product sanyo microwave is still displayed on their website and ready for sale. Then i ordered for philips hdmi player and godrej microwave 18 days past what i can see is verified i called customer care several times but they can only do is pass your complaint and to whom they pass the complaint he never woke up means complaints goes to trash. my oreder no is 110771174, 110770116 Aug 23, 2007 Such a lousy service indiatimes gives one can’t think of it. I suggest never ever buy from indiatimes, ebay is far much better then this. I am planning to go in consumer court for this Publish in local news paper and taught them a lesson.
Hi all!
Very interesting information! Thanks!
Bye
I recieve my product Sony Erricson P990i. But is second hand. I check the talk time it showing 2 hr incomming and 1 hr out going. It is without bill.
Never again. I ordered a dvd player from Indiatimes Shopping. It got delivered, but as it turned out, the piece was damaged, did not have a remote nor cord that connects it to the TV set. But here is the interesting thing. It had a handwritten letter from a gentleman by the name of Mr. Prajapati with the complaint that it had not been working and that he wanted a replacement for the same. He had put his rubber stamp on it with his name, address and phone number. I called him up and talked to him about his experience. He confirmed that he had not returned the remote and the cord.
Next, I called up Indiatimes and lodged a complaint. It is the usual story with them…someone will call you up and talk about the refund…it will take 48-72 hours…if they did not call up, call us back with the complaint number that they gave during the conversation….etc…etc…
I advise everyone to steer clear of this and other so called biggies or reputed organizations and buy only what you can inspect, are reasonably sure the gadget will work fine and can get reliable service for it if needed.
Indiatimes? Nah…Never again!
I recently had one experience with Indiatimes shopping, the first and certainly the worst. I had orderered for an emergency lamp on 06th Sep, paid cash on delivery and I got the item on 07th of Oct’07. It was received in damaged condition and after nearly a 10 day follow up, they cared to give me the procedure for returning through courier. After sending I was promised of a replacement within 13 days and it never happened since then, i finally get a reply after another week’s follow up that the product is out of stock. I sincerely advise that purchasing through indiatimes is one of the worst means of blocking money and at the sametime not getting the required item. A strong NO to shopping through India times.They are just cheating people and enjoying money from their prospective customers
hey you all are very right…….. Once i booked a shakira-illegal and beyonce-b’day CD and i wanted it before the next month’s end. I kept on waiting and waiting that when will it come……but after getting fed up i registered a complaint to them on their web page….after that i got reply that they had cancelled my order!
But after that i tried ebay.in and i used to get my ordered things just after 1 week from booking date. And from that day i had always used ebay…i think it’s far way better than indiatimes!!
me ,i hv booked order through indiatimes &passing through very bad experience they r the ,entire team of indiatimes shopping r the worst ever &on i feel no one in the earth worst than them they r the cheat after gating money also they r unable to supply ,goods by double time to promise
SOPPING @ INIDATIMES SUXXXXX A BIG TIME…..
I cant explain how pathetic they are…they are cheaters and frauds…..It seems like to me that in INDIA online shopping can never be successfull unless we dont make strict rules and standards for such kind of cheaters and frauds. I trusted this site only bcoz it had a tag of indiatimes But now i have come to know money can make even indiatimes as cheaters. These guys are making money by cheating atleast thousand of customers everyday and will continue doing this…
There is nothing one can do about this. Untill we catch these guys and send them behind the bars. There customer service is totally dumb. They will not respond to your complaints at all.
One line is SHOPPING.INDIATIMES SUXXXXX
If anybody going to launch a case against them in the consumer caurt than plz let me know i ll help you in building your case. Or if anybody know where there centre is than lets take a stand that We will together blow thier NUTS out
I had booked an order of Imedia-12 Megapixel Camcorder (Order No. 110897709) on the month of December. Amount was cleared from my bank account. But today when I called up India time shopping (0991018888) to confirm the about the delivery status they said the product was delivered on 7th January 2007, but I have not received the product yet. Even nobody from Times of India called up to confirmed the delivery.
AS per rules the courier agent should delivered the courier to the right person who ordered it. If the courier was given to un-known person or any one else and not delivered to correct person in this condition the sender is responsible.
Hi guys
we have to find some hacker or lawyer to shut this site, big time cheaters
I do agree with, India Times Readers offer is purely cheating business, they do cheat the readers and custmer, by delivering inferior qualtity product, rather different products than what they advertise, I have purchased one Manual Jogger from India Times Readers Offer, the product shown in their advertisement I feel worth buying for the offer price, hoever to my surprise, when the product deliver to me is not the one which is advrtise and is of inferior quality and not as per advertisement. After lodging complaints and continious follow up I am not getting proper reply from these guys, they are cheater. It really surprising that how so renowned newspare can cheat their reader like this, but they do very easily . I would like request all the prospective customer not fall preay for India Times readers offer lucrative advrtisement.
Thanks
Try Futurebazaar, rediff shopping, India plaza …..found it to be very good…good services…prompt replies….quick replacement for defective goods …try it
If i would have been careful and read this, i wont have ever placed my order on this RUBBISH website..
All they know is to advertise and fool their customers.. Their systems, products, people, manager – are are a piece of shit and incompetent buch of asses…
Let me advice them to celebrate valentine 5 days later with their husbands/ wifes and see wht it feels like before suggesting that since too many orders, we couldnt get flowers delivered on 14th Feb.. Pah!!
MOST HORRIBLE CUSTOMER EXPERIENCE I HAD.. And not to mention that their agents cant escalate, their supervisors never avalibale an managers always in meetings.. Wonder wht they meet for- maybe to discuss how to make lives of customers more difficult…
BUNCH OF IDIOTS- thats wht these people.. i am surely going to lodge a complaint against them adn bring it to press.. Enough of their taking customers for granted !!
I ordered for a watch as a test case on 13-3-07. the product arrived at my address within 10 days. The watch was not in working condition from day one. I got in touch with India Times via e-mail and was told to resend it back for replacement.
I am still to receive the watch till date(23-02-2008)
I dont think these guys care about these comments/cases. I think the only option is to bring it in the open thru. their media competitors like Hindustan times, DNA, Deccan Chronicle etc. depending in which city it is published.
Stanislaus,
Mumbai.
i ordered a mobile through indiatimes on 16th. after 10 days when i checked about the status customer service told me this is registered on 20th only and would get the insturment in 10-12 days now it is 17 days and customer service still checking to know the status.