I visited MTNL telephone exchange today to get telephone line and broadband connection for my new office. Like always I was not expecting much from government office staff and I was prepared to listen to their rude comments or reply…

I went to the counter, asked for the form…filled it and then I had some doubts so just went to the counter again and asked the lady…this time I was dead sure that she will say something like “Dikhta nahi kya..likha hai na yahan par” (Can’t you see, it’s clearly written over there) but nothing like that happened, she was very helpful and was talking very politely and answered whatever questions I had very calmly…

I was really impressed by this…so in 15 minutes I got my telephone line and broadband connection registered and since I needed a specific number so she asked me to contact Mr. Deshmukh in their main office…

So I reached the 2nd floor and asked “Deshmukh saheb kahan par milenge“, the guy said politely that go to the room on the other side…I reached there, the guy asked me which area, I told him the area…he asked me to visit Bodge saheb from there I was redirected to Patil Saheb and after waiting for say 10 minutes for Mr. Patil, he asked me to meet someone in Work order department…So then I went to Work order department, I asked the lady sitting there, she said the person who handles new orders has gone for lunch…but she asked her colleague to call her from lunch and attend me (I was thinking, is this MTNL?), she came and asked me about the problem, I told her about the number I wanted and finally my visit to MTNL came to an end, she noted down my Work Order number and the specific number I wanted and confirmed that she will try her best to the number 🙂

So it was not at all a bad day for me…they have become very helpful and polite….

Customer Support, General, Life, Mera India