I had mentioned about their customer support earlier also and this time commenting on the same again…

I am using their Savings and Current account, their online banking service is very good, I have never faced any problems as such…you can call me as one of their Happy Customers…

They have recently introduced Card 2 Card facility for current account holders (it’s been there for few months for savings account holders)

I was eagerly waiting for this service, me too lazy of writing one cheque and going to HSBC drop down center and dropping the cheque…

So I used the Card 2 Card transfer option….I generally transfer the amount 3-4 days before the due date so I did the same this time also…

I checked my online credit card account on HSBC website after 3-4 days and was surprised to see that, they had not received my payment…I was really ashamed because I do not prefer paying the amount after due date, prefer clearing all the amount before the due date…

I called up HSBC customer support to check whether there is any technical problem from their side or not….but there was nothing wrong, she told me that they have not received the amount till now…

I was worried because it was the last date for the payment…

I checked my ICICI account and found that, the amount I had transferred was rejected and no reason was specified…

I called up ICICI customer support, explained him about the matter, he said, sir, I can see the amount as rejected…I was like…yes that I too know but tell me the reason…

He said, reason is not specified…in short he was telling me whatever I already knew….

He opened a ticket and promised that someone from their side will get back to me in 48 hours….this was happened on 1st of June, today it is 5th June and it seems that, their 48 hours complete when customers reminds them after 4-5 days…

I am gonna call them up tomorrow to remind that, they have forgotten reply to my ticket….

Sometimes I feel that, their customer support is like customer support of some rural banks….the only difference is, people here talk in English and politely but the end result is same….

Your problem is not solved

P.S.: About the card payment, I sorted it out with HSBC, I dropped the cheque in their drop down box on that day and they aussred me that, I will not have to pay any fine 🙂