Bad day today, for past one week mails from our office mail servers are getting bounced back by VSNL mail server, the reason was, our IP got listed in Spam because of 2 virus infected machines…

I cleaned the machines, got our IP removed from SpamHaus (VSNL uses IP list from SpamHaus) but still VSNL is considering our mails as spam and bouncing the mails…every time it provides the same reason in the bounced email…”< -- 530 5.7.1 http://www.spamhaus.org/query/bl?ip=xxx.xxx.xxx.xxx" I called their customer support phone number and asked them to remove it, they asked me that it wont be possible to remove it from here, please mail us at customerservice@vsnl.co.in, so I mailed them, no response for a 3-4 days, so I called them up again....they asked me to send mail to abuse@vsnl.com, since the email is vsnl.com so mail got bounced back stating same spam reason...
So I called them again, this time again I was told that they wont be able to help me, since I am not VSNL customer, they cannot lodge the complaint also…

So the solution? Nothing, wait for VSNL to remove our IP automatically…it may take 1 week, 1 months or few months…

They did not let me talk to some senior person in technical department also….the work is just 2 mins of work…they just need to refresh their spam list cache…

Very bad customer support…